Appointments

In person: When you arrive for your appointment, please have a seat in the waiting room and your therapist will come out to greet you. Therapy sessions will run 50 minutes. Arrangements can be made for longer or shorter sessions with advance notice.

Virtual: Please join your virtual meeting at the designated hour. Please make arrangements regarding how to communicate with your therapist if you are having technical troubles.

Please note, therapists will wait 20 minutesfor you to arrive at either in person or virtual session and then will consider it a late cancellation and you will be charged.

Cancellation Policy

If you must cancel an appointment, at least 24 hours advance notice is requested. Unless notice of cancellation is received 24 hours in advance, you will be billed for any missed appointments.

Payment Policy

Payment is expected at the time of your scheduled appointment, unless otherwise arranged with your therapist. Please discuss preferred method of payment with your therapist. Forms of payment may include cash, checks, Zelle, Venmo or Paypal.

There will be a $25.00 processing fee for any returned checks.

Communication Policy

Please discuss preferred method of communication with your therapist. Please be aware that therapists check their voicemail Monday through Friday from 9:00am-5:00pm, but not after 5:00pm on Fridays, over the weekend, or on holidays.

If your therapist is not available during regular office hours, please leave a message on your therapist’s voicemail including your name, phone number and the best time to be reached. You may leave a message in your therapist’s voicemail over the weekend, but these messages will not be picked up until Monday morning at 9:00 am.

Phone calls requiring longer than 15 minutes involving conversations of a clinical nature will be charged at half hour intervals.

The staff of Century Mental Health, Inc. does not accept friend requests from clients on any social media sites.

Emergency Resources

We try our best to respond to individual crises in a timely fashion. However, due to the nature of our practice, we are not able to respond to life threatening emergencies.

If you are having a life threatening emergency, dial 911 or go to the nearest hospital emergency room. Please leave a message for your therapist so they are aware of your situation.

You may also contact the following agencies for help, in the case of an emergency:

1. Grassroots Crisis Hotline (Howard County): (410) 531-6677

2. Sheppard Pratt Walk-In Clinic: (410) 938-5302

3. National Suicide Prevention Hotline: 1 (800) 273-8255

4. Baltimore County Crisis Response System: (410) 931-2214

Your Right to Receive a Good Faith Estimate

Under the No Surprises Act, individuals who do not have health insurance or who are not using insurance to pay for their care have the right to receive a Good Faith Estimate explaining the expected cost of their healthcare services.

If you are uninsured or plan to pay for services without submitting claims to your health insurance, you may request a Good Faith Estimate of the expected charges associated with your care.

Your Good Faith Estimate will include the anticipated cost of services that are reasonably expected as part of your treatment based on the information available at the time the estimate is prepared. Because the frequency and duration of therapy can vary based on your individual needs, recommendations, and treatment goals, your actual total cost of care may differ from the initial estimate.

When You Will Receive an Estimate

If you schedule services at least three business days in advance, you are generally entitled to receive a written Good Faith Estimate within the timeframes established by federal law. You may also request a Good Faith Estimate before scheduling services.

Receiving a Good Faith Estimate does not require you to receive services from this practice.

If Your Bill Is Higher Than Your Estimate

If you receive a bill that is at least $400 more than your Good Faith Estimate, you may have the right to dispute the bill through the federal patient-provider dispute resolution process.

Please save a copy or photograph of your Good Faith Estimate for your records.

For additional information about your rights under the No Surprises Act and Good Faith Estimates, visit the Centers for Medicare & Medicaid Services at CMS.gov/nosurprises.

Request a Good Faith Estimate

If you are uninsured, are choosing not to use insurance, or would otherwise like information about the anticipated cost of your care, please contact our office to request a Good Faith Estimate.